Student IT support agents learn by helping others | Virginia Tech News

Real-world experience that lasts a lifetime

For the students, working with 4Help provides more than just a paycheck.

They develop essential skills — communication, teamwork, time management, and problem-solving — that will serve them well in any career they pursue.

“I enjoy the opportunity to provide support to a wide range of people whether it be students, professors, or parents,” said Charlene Akese, a senior majoring in cybersecurity management and data analytics. “Over the year I’ve worked here, 4Help has helped me build a solid foundation, and it’s been very interesting to see how the communication skills, problem-solving, and adaptability I developed throughout my time here have helped me stand out in my internships and other early career experiences.”

Joining the IT Support Center is many students’ first foray into professional service. Their work at 4Help allows them to apply and expand their customer service skills as they gain hands-on experience troubleshooting issues, collaborating on projects, and learning from experienced mentors invested in their success.

“This job allows me to merge my passion for helping others with the opportunity to gain valuable industry experience,” said Sameria Lamberth, a junior also majoring in cybersecurity management and data analytics. “I’d recommend this role to anyone who enjoys working in the IT space and can communicate effectively. It has been an excellent foundation for preparing me for consulting and technology internships.”

Xavier Vaughn, a junior majoring in computer science, said, “I enjoy learning more about technology and I like to help people when I’m able. I like that this job allows me to apply the computer skills I’ve learned.”

The full-time staff at 4Help have been working on the team, and with students, for many years. They not only offer a wealth of knowledge to students just getting started in their IT support roles, but have developed an understanding of the unique needs of students who are navigating school and career choices.

“I genuinely appreciated working with a team that is so friendly and always willing to help you out when needed,” Singh said.

“Hiring students is more than just a practical staffing solution — it’s a commitment to mentorship, workforce development, and the future of the university,” Wellar said. 

Applications for student 4Help support agent positions will open in early March, where they are posted on Handshake. Interested Virginia Tech students from any major are welcome to apply.